About us
A love of pets inspired us to make a difference. Lilly & Max offers premium-quality products for dogs and cats at affordable prices. We’re here to make caring for your pets simple, with easy ways to connect, explore a wide range of options, and enjoy savings on every order.
Our Mission
At Lilly & Max, we believe pets have a special way of touching our lives. The gentle paws of cats, the soulful gaze of puppies—they bring joy, comfort, and unconditional love, even in life’s toughest moments.
As passionate pet parents ourselves, we understand the deep bond between you and your furry companions. That’s why we’ve built Lilly & Max with a mission to enhance the harmony between humans and pets. With our experience and love for animals, we strive to provide thoughtful products that bring happiness and convenience to millions of pet families like yours.
Real Human Customer Service
At Lilly & Max, happy customers are always our #1 priority. We know how important your pets are to you—they’re family. That’s why we’re dedicated to providing personalized, caring support every step of the way.
We understand your pet is family, and we’re committed to making every interaction helpful and frustration-free—no automated responses, just genuine answers to your questions.
Our incredible team are here for you
Max
Customer Service Manager
Sage
Sales & Support
Lily
Sales & Support
Lola
Sales & Support
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from 127 reviews
This is a very large kennel and what I wanted. Instructions were easy to follow. Ot took me about an hour to put together.
The only problem I see for myself is that it does not collapse so I will have to take it apart to move to another room.