We currently do not support exchanges. You will need to request a return and place a new order.  

Returns can be made on all unused items with original tags up to 30 days from the date your package was delivered. We cannot accept returns on used or damaged items.

In the interest of hygiene and our community, the following items CAN NOT be returned.

• Customized Products
• Underwear/lingerie, and swimwear unless the product is clearly unopened.
• Hats and hair accessories unless unworn and the tags still in place.
• Earrings and body jewelry – we are unable to refund or exchange any earrings or body jewelry.
• Quilts, duvets, pillows, and bedding unless the original packaging remains undamaged and unopened.
• Cosmetics, toiletries, feminine hygiene products, and towels. We will only accept returns if they are in a saleable condition with unbroken seals and packaging,
• Food and Beverages, unless they are unopened with any seals and shrink-wrap intact.

1. If your order doesn’t include any promotions or discounts, you will receive a full refund for the items, equal to the price shown on our site (Item’s original price).

2. If your order includes promotions or discounts, the calculated price you’ve paid for the item is adjusted accordingly. This will lead to differences in the Refund’s amount, from the Original Cost of the items. 

3. If you are not satisfied with the items in your order and wish to return them for a refund, please follow the steps in accordance with our Return policy above. We can only process returns that adhere to this policy.

4. The Order’s Shipping Fee won’t be included in refunds. We also don’t offer Free Return Shipping nor do we provide refunds for any fees that may have resulted from shipping the returned items.

Steps for Receiving a Refund:

1. In order to receive your refund please email at [email protected] with a detailed reason for return.
   Attach pictures and/or videos of the product that you wish to return that support your reason. Please attach multiple pictures of the package that you received so that we can resolve the request faster.
2. We will keep you updated via email within 24-48 hours. Depending on the cause of the return, they will provide you with Alternative Solutions that’s catered for the issue or a RAN (return authorization number). Ensuring that you provide all needed information on your earlier Return Request will go a long way in shortening this step.
3. Please send the parcel to our returns center and provide us the tracking number the link. We will not be responsible for lost or missing packages.
4. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
5. If a sticker is provided, the cost of return shipping will be deducted from your refund.
6. Please make sure you send the item back as a gift since we don’t cover customs fees for returns.
7. If the item(s) are still in transit, we can not provide any refunds until the item arrives in our possession.

Returns will be processed within 3-5 days of receipt. Please keep in mind that some credit cards can take up to 5 business days to reflect refund charges. An email will be sent to you once the return has been processed.